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Our Services       Taking it Further

At Evolution Financial Services, we always work hard to build strong and lasting relationships with our valued customers.  By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.

We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

If, for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us.  We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.

You can contact us by whichever of the following means best suits you:

Mail:
10/137 Kurraba Road
Kurraba Point NSW 2089

Phone: 0411 511 567
Fax: 1300 980 148
Email: stephen@evolutionfinance.com.au

 

If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.

We will try to deal with your complaint on the spot.  However, if this is not possible, we will write to you to acknowledge your complaint within 5 days.  We will ensure we treat you fairly and will work to resolve your complaint as soon as possible.  In the rare event we are still investigating your complaint after 45 days we will write to you to explain why and to let you know when we expect to have completed our investigation.

When we have completed our investigation we will write to let you know the outcome and the reasons for our decision.

 

 

We hope that you will be satisfied with how we deal with your complaint.  However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party known as the Credit Ombudsman Service (COSL).

You can contact COSL at:

Web: www.cosl.com.au
Phone: 1800 138 422

Evolution Financial Services
       
 
 
Evolution Financial Services
MFAA & COSL

Disclaimer: Evolution Financial Services makes no representation and gives no warranty as to the accuracy of the information on this website and does not accept any responsibility for any errors or inaccuracies in, or omissions from, the information contained herein (whether negligent or otherwise) and shall not be liable for any loss or damage howsoever arising as a result of any person acting or refraining from acting in reliance on any information contained herein. No reader shall rely solely on the information contained in this website as it does not purport to be comprehensive or to render specific advice. This disclaimer does not purport to exclude any warranties implied by law which may not be lawfully excluded.

 
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